Auerswald COMfortel 1400 Service Manual Page 192
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192 COMfortel 1400 - Firmware Version 1.4 - COMfortel Set V3.6 - Operation and Configuration V01 04/2014
Functions
Group Functions
Detailed Information about Group Functions
Group Functions
In addition to internal subscribers, the PBX can also manage groups. The internal subscribers
can become members of any and all groups. These groups can be used, for example, to collect
the internal subscribers in certain departments or teams (Support, Marketing, Sales) together.
Membership in a group does not necessarily mean that a subscriber receives calls sent to the
group. A subscriber that is logged out takes on no group functions. This can be especially
important for employees of a support department, who should not be available to customers
around the clock, but rather rotate in and out of the hotline.
Detailed Information about Group Functions
Important: Not available for operation on the PBX COMpact 3000 analogue/
ISDN/VoIP.
Note:
If a group (su/jointfilesconvert/215918/bgroup) has been configured in the PBX as member of a group
(main group) and a subscriber is at the same time member of these two
groups, he will only be considered as a member of the main group when a
call comes in.
Su/jointfilesconvert/215918/bgroups (i.e. groups that have been configured as members of other
groups) are "permanently logged in as incoming“ and "permanently logged
out as outgoing“ in the corresponding main group.
There are three different ways to login:
Only incoming
When logging into a group as "incoming", the subscriber then finds himself in the call distri-
bution of the group in question for internal, exchange line and door calls.
Only outgoing
When logging into a group as "outgoing", the subscriber acquires a number of characteristics/
access rights from the group. These replace his own characteristics/access rights as an
individual subscriber for outgoing work-related calls. A subscriber can only be logged on in a
single group as "outgoing" even if he is a member of more than one group.
- Operation Guide 1
- Important Information 16
- Safety Information 18
- Proper Use 20
- Technical Data 22
- Auerswald PBXs 25
- Copyright and Trademarks 26
- Environmental Notice 27
- Device Overview 30
- Functions of Keys and LEDs 30
- Using the Touchscreen 31
- Casing LED 31
- Menu Options 34
- Menu Option Examples 34
- Menu Overview 43
- Software COMfortel Set 57
- Starting COMfortel Set 58
- Exiting COMfortel Set 59
- Configuring Interface Used 59
- Installing COMfortel Set 60
- Opening Configuration 60
- Close the Configuration 63
- Using Print Functions 63
- Navigating in the Help Window 67
- Printing from within the Help 70
- Symbols in the Help Window 71
- Incoming Calls 73
- Accepting Incoming Calls 74
- Rejecting Incoming Calls 74
- Hold incoming calls 75
- Forwarding Incoming Calls 75
- Rejecting Call Waiting Calls 78
- Accepting Call Waiting 78
- Forwarding Call Waiting 78
- Call Waiting Calls 79
- Outgoing Calls 80
- Initiating Callback on Busy 83
- Sending DTMF Signals 88
- Muting a Call 88
- Ending a Call 88
- • Hang up the receiver 89
- Query Calls 90
- Ending a Query Call 91
- Options during a Query Call 91
- Splitting 92
- Ending One of the Two Calls 92
- Transfer with Announcement 95
- Transfer without Announcement 95
- Transfer 96
- Telephoning 100
- Conference Calls 100
- Hands-free Calling 102
- Headset Calls 104
- Telephone Book 107
- Telephone Book and Lists 108
- Opening the Telephone Book 108
- Configuring a Contact 110
- Dialling from Telephone Book 110
- Editing a Contact 113
- Deleting a Contact 118
- Configuring a Call Macro 120
- Importing Outlook Contacts 125
- Redial List 128
- Dialling from Redial List 129
- Calls List 132
- Dialling from Calls List 133
- Caller List 138
- Opening the Caller List 139
- Dialling from Caller List 140
- Exchange Line Transfer 147
- Functions 148
- Call Waiting 150
- Do-not-disturb 155
- Automatic Call Acceptance 159
- Boss/Secretary Function 164
- Follow me 174
- Targeted Exchange Line Access 180
- – Function Key Exchange Line) 182
- Targeted VoIP Access Point 189
- Group Functions 192
- Logging the Telephone In/Out 193
- Hotel Function 204
- Telephone 213
- Configuration Switchover 228
- Loudspeaker Audio Out 232
- Creating a Memo 242
- Retrieving a Memo 242
- Cancelling Power Dialling 249
- 3. Tap on 250
- Room Monitoring 251
- Switching Relays On/Off 254
- 8. Tap on 257
- Call Forwarding 258
- Kinds of Call Forwarding 259
- Power Save Mode 282
- Phone Lock 288
- Scheduled Call 292
- Text before Answering 298
- Door Functions 305
- Executing Door Functions 306
- Waiting Field Function 312
- Speed Dialling 325
- Answering Machine local 330
- Readiness 333
- Answering Machine List 338
- List of Voice Memos 343
- Announcements 351
- Assignment 355
- Basic Settings 361
- Call Recording 367
- Remote Access 374
- Configuring Remote Access 375
- Hang-up: Ends remote access 381
- Message Forwarding 382
- Data Exchange 392
- Voice Mailbox 398
- Voice Mailboxes of the PBX 399
- Voice Memos 414
- Distribution of Messages 417
- Edit an Existing Announcement 421
- Substitute Function 436
- Identification 441
- Configuring User PIN 443
- Configuring a Function Lock 444
- Configuring Settings Lock 445
- Settings 446
- Display and Backlight 448
- Configuring Brightness 449
- Configuring Time Format 451
- Configuring Date Format 452
- Calibrating the Touchscreen 453
- Select Wallpaper 453
- Configuring the Casing LED 458
- Call Signalling 461
- Backlight 463
- Ringtones 466
- Further steps: 472
- Receiver and Headset 473
- Menu and Function Keys 478
- Service and Maintenance 482
- Firmware Update 483
- Distributing Firmware 486
- Saving Firmware as File on PC 486
- Data Backup 489
- Data Backup on PC 489
- Data Backup to SD Card 492
- Formatting SD Card 494
- Selecting a PBX 495
- Deleting Personal Data 498
- Diagnostic Functions 499
- Checking Quality of SD Card 501
- Licenses 503
- License Information 504
- COMfortel Set 549
- V01 04/2014 562
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